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FREQUENTLY ASKED QUESTIONS
Is the center licensed?
Yes, we have a Basic Daycare License issued to us by the State of Idaho. Our license is renewed every year upon successfully passing fire and health department inspections. In addition, our center is ICCP certified meaning that we are approved to accept children on state assistance. ICCP certification also imposes stricter regulations than the basic daycare licensure.
Our center also participates in Idaho’s Steps to Quality program. This is a voluntary program that measures and guides the developing quality of a child care program. The standards of the program meet national criteria for high quality business practices.
How many children are you licensed to care for?
Our licensing is based on occupancy load of the building. We are allowed to have 49 people in our building at any one time. We usually have 5 teachers, 2 admin and 42 children.
How long have you been in business?
We have been caring for children in the Treasure Valley since 2002. Our business started as an in-home daycare. In 2013 we secured our current location and opened our center.
What ages do you accept?
24 months through 5 years
Do you provide care for infants?
Children must be 24 months of age to enroll at our center.
Do you provide care for school age children?
We do not have a school age room, so because of space constraints, we do not accept school age children.
Do you transport?
What are child-staff ratios?
Child-staff ratios are within state guidelines as follows:
2 to 3 years - Idaho allows 1:8
Creative Imaginations Ratio 1:6
Maximum group size 12
3 to 4 years - Idaho allows 1:12
Creative Imaginations Ratio 1:8
Maximum group size 16
4 years & Up - Idaho allows 1:12
Creative Imaginations Ratio 1:8
Maximum group size 16
What are your requirements for staff?
To be considered for employment, an applicant must pass an enhanced criminal background check through the Idaho Department of Health and Welfare as well as every state they have lived in for the past 5 years. They must also be current with Pediatric CPR and First Aid training. Upon hire, a trainee is placed on a 60-day training period.
During the first year of employment, all employees are required to obtain a Child Development Associate Credential (CDA). All following years, employees are required to complete 20 hours of annual training through the IdahoSTARS Professional Development System. Pediatric First Aid and CPR must be renewed every 2 years and background checks must be renewed every 5 years.
How is your staff retention?
Our employees stay with us on average for at least 3 years. We are very invested in the professional development and appreciation of our staff so they are inclined to feel committed to our center and the work we do.
When is payment due?
We bill monthly on the 25th of the preceding month, for the upcoming month that tuition is due. You may pay in full on the 1st of each month or pay half the balance due on the 1st and the remainder of the balance due on the 15th of each month. Families receiving ICCP are responsible for paying their copay in full on the 1st of each month.
Payments may be made through Child Pilot with an ACH transfer. Payments may also be made at the center with a cashier's check of money order.
Will I be charged if I take a vacation or my child is sick?
Tuition is based on holding a spot for your child at our center. You are responsible for paying for that spot regardless of whether your child attends or not.
Do you offer part time?
In order for us to meet our operating budget and make sure that our teachers are fairly compensated, we require full time enrollment. Because the full monthly tuition is required to hold your child’s spot, you are welcome to use any days you choose. We will expect your child to attend each day so if they are not going to attend on a certain day, we ask that you let us know with a quick message through Brightwheel.
Can I withdraw my child for a period of time and have my child’s spot held?
In order for us to meet operating expenses and teacher’s wages, we must keep all openings filled. We cannot hold spots unpaid. If you do choose to withdraw and reenroll at a later date if an opening is available, a new enrollment fee will be required.
What happens if I am late picking up my child?
You will be charged $1 per minute after 5:30 pm, $5 per minute after 5:40 and $10 per minute after 5:50.
Does the center close for holidays?
We are closed the following holidays:
New Year’s Day - We will be closed Friday if the 1st lands on a Saturday or Monday if the 1st lands on a Sunday.
Independence Day – We will be closed Friday if the 4th lands on a Saturday or Monday if the 4th lands on a Sunday.
Thanksgiving Day & the following Friday
Christmas Break – December 24, 25 and 26 – If any of these days fall on a weekend, we will adjust the days that we will be closed to reflect a 3 day closure for break.
There is no reduction in rates for holiday closures, as we have already taken these days into account when setting our rates.
What is the enrollment fee?
Our enrollment fee is $75 for one child or $150 for a family. We do not charge an annual supply fee.
What are your rates?
Please call the center at 208-887-0050 to get our current rates.
Is there a discount for enrolling multiple children?
We do not offer a sibling discount at this time.
Do you let kids attend if they are sick?
No, our illness policy is fully enforced. If a child becomes ill while in our care, we remove the child to a comfortable place and contact parents. Parents have 1 hour to pick up their child.
A child who has been sent home because of an illness may not return to our care the following day. Symptoms must also be gone (without the aid of over-the-counter medication) for a complete 24 hours or the child must have received prescribed medication (by a licensed physician) for a complete 24 hours.
Disregard for our illness policy is grounds for termination of services. We don’t want illnesses to spread or to take them home to our own families either!
If my child gets sick, would you give him medication?
Medication prescribed by your physician will be administered with written parental permission. No over the counter medication will be administered. We do not keep medication at the center.
Do you require children to be immunized?
Yes, we understand and respect the debate over immunization safety, but at this time we do not allow children to attend if they have not been immunized based on personal and/or religious beliefs.
How do you discipline kids?
It is our goal to teach children self-control through positive guidance, redirection and the setting of clear limits. All providers must model respect, fairness and responsibility as a means of teaching these values. Undesirable behaviors will be addressed with the following behavioral management strategies:
Go to the child and get down to his/her level when talking over a situation
The child’s feelings will be validated
Try to redirect the child’s behavior to a socially acceptable means of expressing anger or frustration
A Typical Day at Daycare
What communication will I receive about my child’s day?
We use Brightwheel for daily communication with our families. You will be informed about diapering, potty training, meals, napping and activities that your child participated in during the day. Brightwheel is updated at specific times during the day so that our staff remains focus on the children in their care.
Will my child have a primary teacher? Yes, we keep your child’s teachers as consistent as possible. During the first part of the morning and the last part of the afternoon, your child may be in a combined age group with a different teacher while ratios are low. Occasionally, we may have another teacher substitute for the regular teacher if the regular teacher is sick or on vacation.
What is the range of activities in which the children participate?
We are invested in the development of the whole child and believe that play based activities are best suited for young children. Our program intertwines a balance between child directed and teacher directed activities. A calendar is posted on Brightwheel each month to keep parents informed of what we are working on each week. We use age-appropriate curriculums to plan our daily activities. Our curriculums are Baby Bins, Tot School, Pocket of Preschool and Zoo Phonics curriculums.
What meals and supplies do I need to provide?
We provide breakfast, lunch and afternoon snack. A menu is posted in Brightwheel. We stick to the menu as much as possible, but substitutions may have to be made based on availability of groceries.
Parents are responsible for providing shoes, a coat or jacket, a complete change of clothing and a small light weight blanket for naptime. (Any child sleeping in a pack and play must be placed in a sleep sack for warmth. We follow safe sleep practices so nothing may be placed in a pack and play with a sleeping child except a binkie.) If your child is not potty trained, you will need to provide pull-ups or diapers and wipes.
Is there an outside play area? Do kids use it every day?
Yes, we go outside several times each day unless it is below freezing, too hot or the air quality is in the unhealthy category.
Do you ever take children on outings off-site?
No, we stay at the center. Because we don’t take off site field trips, we invite people to come to us. Every year, we have the Fire Department, McGruff the Crime Dog, Botanical Gardens, a local pediatric dental office and several other fun “on-site” field trips.
Do you provide any extracurricular activities?
Yes, we offer extra-curricular activities at our center led by licensed private vendors. Parents choose which activities to enroll their child in. Fees for these programs are paid separately from child care tuition.
Do you let children watch TV?
We use several on-line programs for educational purposes or indoor recess activities. TVs are never left on or used as a “babysitter” TV time is limited to no more than 15 minutes per day.
Do you require children to be potty trained to attend preschool?
We understand that children will potty train at their own pace. Until a child is fully potty trained and accident free for a full week, we require them to wear pull-ups. Children must be fully potty trained and mostly independent in the bathroom to enroll in the PreK class.
Is a parent orientation provided prior to enrollment?
Yes, a parent orientation is provided during the initial visit at our center. Our director will answer questions and allow parents to observe interactions among the children and our staff. Our director will also ask questions about your child to ensure that our center is a good fit for your family.
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